No, you don't have to. Simply leave your old clothes in front of your house or apartment door on collection day and we'll do the rest. It is best to stick a note on the old clothes to be picked up with our name as the recipient - so that your old clothes donation is still ready at the time of collection. IMPORTANT: Your old clothes must be on private property (e.g. front garden).

Basically, we collect just about all old clothes and old textiles. You can find a detailed overview over here

No, but the textiles should be clean and dry. It is also not necessary to sort your old clothes beforehand. However, shoes should be tied together in pairs.

You can leave your old clothes in front of your house or flat door on collection day, and we will take care of the rest. The best way to do this is to stick a note with the words TEXTILTIGER on the old clothes to be collected - so that your textiles are still available at the time of collection.

Otherwise, send us an email to info@textiltiger.de and we will cancel your appointment. You will then receive a voucher code so that you can book a new one on your preferred date.

We are very sorry that the pick-up was not on time or not at all. Our drivers always do their best to be on time. However, on days with many collections, they may still be late due to traffic. If you don't have time to wait, simply put the old clothes outside the door and stick a note saying “TEXTILTIGER” on the bags.
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If this is not an option for you, email us at info@textiltiger.de, and we will give you a voucher code with which you can book again free of charge. Otherwise, we can also refund your money.

Unfortunately, in most cases, it is not possible for our drivers to take more bags than you have booked. If you have more bags than expected, please book a new appointment.

Yes, no problem. We always have some with us in case of an emergency.

Unfortunately, we are currently unable to accept donations of clothing at a fixed location.

Our quantity limit varies depending on location and capacity utilization. We always try to offer the highest possible limit. The maximum number of bags is stored in our booking module. If you have a very large quantity of old clothes, you can also contact us via email so that we can find an individual solution.

After two and a half years, we unfortunately have to partially discontinue our free used clothing service, as textile prices have fallen so sharply that we can no longer finance the service and logistics free of charge.
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In Trier and München we can continue to offer free pick-up due to other services.

You can find more details on this topic on our blog.

After you have indicated how many bags you would like us to collect and when you would like us to come by, you will be redirected to the payment provider. You can pay by credit card or PayPal. Currently, we do not offer cash payment or direct debit.